This course is principally about interpersonal skills and communication. Participants will learn to be self-aware and to self-manage, how to interpret other people's behaviour and ways to communicate with authenticity. It's ideal for people who are either working in, or managing teams.
When team members have strong interpersonal skills and high levels of self-awareness, they are able to communicate more openly and honestly. This allows them to confront differences, resolve conflicts and achieve common goals - improving productivity and delivering superior results. This course covers key concepts, techniques and skills to improve the way people communicate and interact with the people they supervise, fellow team members and clients.